Terms & Conditions

UK Damaged Item Return

 All returns must be received within 90 days of the date they were sent from The Medal Hanger Shop. Please note, if you are returning an item that was sent to you as a gift, this may not be 90 days from the day you received it.

If you have received an incorrect or damaged item please return it to us by following the steps below:

  1. Email us with your name & order number, date of delivery and state of delivery (explanation of damage), we also accept photographs of the damage. Please indicate whether you would like a replacement for the damaged product or a refund for the original value of the product and your return postage. Please note the refund does not include the original postage cost. We will use your information to make a claim against Royal Mail.
  2. Return your item directly to us at:

 

The Medal Hanger Shop
The Orangery Suite
Merley House Lane
Wimborne
Dorset
BH21 3AA

UNITED KINGDOM

 

  1. Please keep your postage receipt and we will refund return postage costs up to 5 GBP once the item has been received.  We would advise to use a tracked delivery service as we cannot be held liable for the loss of any parcel on its return journey to The Medal Hanger Shop.
  2. We will process refunds and exchanges once original items have been returned.

 

UK Unwanted Item

All returns must be received within 90 days of the date they were sent from The Medal Hanger Shop. Please note, if you are returning an item that was sent to you as a gift, this may not be 90 days from the day you received it.

 If you have received an unwanted item, it can be returned for a full refund of the item value minus the original postage cost. In the case of unwanted items, we do not refund the return postage. Please follow the steps below:

  1. Email us with your name & order number. If the product you have was a gift purchased for you, we realise you may not have the order number. If you can indicate who the purchaser was, we can locate it on your behalf. Please indicate at this stage whether you would like an alternative product and, if so, which item. Items can be exchanged for an item of the same value. Any additional value will need to be paid before any exchange is sent out. If you are exchanging an item for a cheaper item, we will refund the difference before sending out a replacement item.
  2. Where possible, return the item to us in its original packaging, sealed and addressed to us here:

The Medal Hanger Shop
The Orangery Suite
Merley House Lane
Wimborne
Dorset
BH21 3AA

UNITED KINGDOM

 

  1. We would advise to use a tracked delivery service as we cannot be held liable for the loss of any parcel on its return journey to The Medal Hanger Shop.
  2. We will process refunds and exchanges once original items have been returned.

 

Postage Policies

UK Delivery

We charge a flat rate postal charge of £3.50 for all deliveries within the UK (England, Wales, Scotland, Northern Ireland & the Channel Islands).

UK deliveries will be sent via Royal Mail and, unless otherwise indicated, will be sent 2nd Class. We estimate 5-7 working days for receipt of your parcel.

If you are ordering five or more products, please contact us for additional postage costs.

All orders containing three or more products will be sent using a signed for service and multiple orders may be sent in separate packages.

If you require a first class service, please contact us at: info@themedalhangershop.co.uk

If you require Special Delivery, this currently costs £7.50 for all deliveries on weekdays & £11.50 for a Saturday delivery. This additional charge can be arranged via the telephone and will be added to the cost of the item you are purchasing. Please call 07716 097927 for assistance. Please note the Royal Mail may increase prices annually without warning (prices correct as at 22nd February 2016).

European Delivery

Delivery of items within the EU and Republic of Ireland costs £6. There are no additional services that can be offered to European Customers at this time. Items will be sent via Airmail. We estimate delivery to be 10-14 days.

International Delivery

Delivery of items to Countries outside the EU costs £7. There are no additional services that can be offered to International Customers at this time. Items will be sent via Airmail. We estimate delivery to be 14 days.

If you are unable to order from abroad, it is possible that you are the first person to order from your Country. For example, we have not yet shipped any products to Fiji. This is therefore not one of the Countries you could order from without alerting us first. Please get in touch if you think your Country of residence is not yet on our go-to list: info@themedalhangershop.co.uk

Customs

All parcels leaving us for the Channel Islands and any Country outside the European Union require a Customs Declaration. This is a legal requirement and we are legally obliged to declare the full value of the goods (not including shipping charges) on all packages destined for Countries outside the European Union.

It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask, or expect us to do any of the above. For details of Customs charges please consult your own Customs authorities for the latest rates.
We think it is highly unlikely that our products would be subject to additional charges for customs clearance. However, if this ever were the case, any customs charges would need to be settled by you. We are unable to reimburse any costs incurred regardless of the circumstances.

 

Stock

Stock availability is displayed with the item(s) you are ordering. It is rare for our items to be out of stock, but when this is the case for very popular items, or at peak times, we will add an indication of the likely re-stock date to the item description. We only allow back orders in exceptional circumstances. An item that is out of stock is likely to remain so until we have re-stocked.

We are a UK based Company and all our materials are locally sourced. This means that there is never a long wait for items to be re-stocked. Please be patient and, if you would like to be first in the queue, email us: info@themedalhangershop.co.uk and we will email you as soon as the item is back in stock.

 

 

 

 

 

 

From now until Christmas all our orders will be posted out within 24 hours and sent via Royal Mail First Class. Dismiss